Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for professional designers, architects, and homeowners seeking high-quality design solutions. You must be at least 18 years old to make purchases.

1.2 Intellectual Property Rights

All content on cassonlighting.com, including product designs, images, and text, is the property of Outlet Casson Store and protected by copyright laws. Unauthorized use of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our cabinet hardware, bathware, and lighting products. However, slight variations in finishes or dimensions may occur. Product images may differ slightly from actual items due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any item without notice. For custom architectural specialties or door hardware, lead times may vary.

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days. You will receive an order confirmation email. We reserve the right to refuse or cancel any order for any reason, including suspected fraudulent activity.

3.2 Pricing

All prices are in USD. We occasionally update prices and cannot honor previous pricing for pending orders.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at time of order. For professional clients with bulk orders, alternative arrangements may be available by contacting [email protected].

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Delivery to Asia and certain remote regions may not be available. Customers are responsible for any customs duties or import taxes.

4.2 Delivery Issues

If your order is delayed or appears lost, contact us immediately at [email protected]. We will work with the carrier to resolve the issue.

5. Returns and Refunds

5.1 Return Policy

We accept returns of most items within 15 days of delivery, provided they are in original, unused condition with all packaging intact. Non-returnable items include:

• Custom door hardware or architectural specialties
• Opened bath storage products (for hygiene reasons)
• Clearance items marked as final sale
• Special order lighting with non-standard finishes

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days of delivery with your order number
2. Receive return authorization and RMA number
3. Repackage items securely in original packaging
4. Ship to: Outlet Casson Store Returns, 220 Roy Alley, Denver, CO 80202, USA

5.3 Refunds

Refunds are processed within 5-7 business days of receiving your return. Original shipping fees are non-refundable unless the return is due to our error.

5.4 Exchanges

For exchanges of cabinet pulls, door knobs, or other hardware, clearly indicate your request in your return email. We will cover standard shipping for replacement items.

5.5 Damaged or Incorrect Items

Contact us immediately if you receive damaged or incorrect products. Include photos of the issue, and we will arrange for replacement at no cost to you.

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing accurate shipping and payment information. We are not liable for delays or failures caused by incorrect information.

6.2 Product Use

Our products are designed for their intended purposes. Proper installation by qualified professionals is recommended for all architectural hardware and lighting solutions.

6.3 Compliance with Laws

International customers are responsible for complying with all import regulations in their country.

7. Liability Limitations

Outlet Casson Store’s liability is limited to the purchase price of the product. We are not liable for:

• Consequential, incidental, or special damages
• Issues arising from improper installation or use
• Delays caused by carriers or customs
• Minor variations in product finishes or dimensions

8. Privacy and Data Protection

We collect only necessary information to process your order. Your data will never be sold to third parties. See our separate Privacy Policy for details.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Governing Law

These Terms are governed by Colorado law. Any disputes shall be resolved in courts located in Denver, Colorado.