At Outlet Casson Store, we are committed to delivering premium architectural hardware, bathware, and lighting solutions with the same attention to detail that our discerning clients apply to their projects. Our shipping and returns policies reflect our dedication to quality and customer satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)

Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Please note that delivery times to Asia and certain remote regions may vary. Contact us at [email protected] for specific regional information.

International Shipping

We ship worldwide (excluding some Asian and remote regions). Customers are responsible for any customs duties or import taxes that may apply.

Returns & Exchanges

We stand behind the quality of our cabinet hardware, bathware, and lighting solutions. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Eligibility Requirements

  • Items must be in original, unused condition
  • All original packaging, tags, and protective coverings must be intact
  • A copy of your order confirmation must be included
  • Returns must be initiated within 15 days of delivery

Non-Returnable Items

To maintain our quality standards, the following cannot be returned:

  • Custom orders of door hardware or architectural specialties made to your specifications
  • Opened packaging of bath storage solutions (for hygiene reasons)
  • Clearance items marked as final sale
  • Special order lighting with non-standard finishes

Return Process

  1. Initiate Your Return: Email us at [email protected] with your order number and return request within 15 days of delivery (see template below).
  2. Receive Authorization: Our team will respond within 2 business days with return instructions and an RMA number.
  3. Package Securely: Repack items in original packaging with all protective materials.
  4. Ship Your Return: Send to: Outlet Casson Store Returns, 220 Roy Alley, Denver, CO 80202, USA. We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error. Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item via standard shipping.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days of receipt.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund is processed.

Please note it may take additional time for your bank or credit card company to post the refund to your account.

Exchange Process

For exchanges of door knobs, cabinet pulls, or other hardware:

  • Follow the standard return process above
  • Clearly indicate in your email that you’re requesting an exchange
  • Specify the replacement item number from our website

We’ll ship your new item once the return is received.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (such as wrong finish on your bath mirror or incorrect size of curtain rods):

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll arrange for a replacement or return at no cost to you

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Outlet Casson Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Details:

  • Item(s) to return: [Product Name and SKU]
  • Reason for return: [Please specify: wrong size, color, change of mind, etc.]
  • Preferred resolution: [Refund / Exchange for (specify product if exchanging)]

I have reviewed the return policy and confirm the items are in original condition with all packaging intact.

Please provide return authorization and instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]
[Your Order Date]

Professional Clients

Architects and designers managing large projects may contact us at [email protected] for special considerations on bulk orders of cabinet hardware or architectural specialties.

Questions?

Our customer service team is happy to assist with any questions about returns of our premium architectural hardware and bathware products. Contact us at [email protected].

We appreciate your trust in Outlet Casson Store for your design needs and strive to make every interaction with our brand as refined as our products.