At Outlet Casson Store, we take pride in offering premium architectural hardware, bathware, and lighting solutions to discerning clients worldwide. While we strive for perfection in every cabinet pull, barn door hardware, and bath mirror we deliver, we understand that sometimes adjustments are needed. Our flexible return policy reflects our commitment to your complete satisfaction.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return:

  • Items must be in original, unused condition with all packaging intact
  • All original tags and protective coverings must remain attached
  • A copy of your order confirmation or receipt must be included

Note for Our Professional Clients: Architects and designers managing large projects may contact us at [email protected] for special considerations on bulk orders of cabinet hardware or architectural specialties.

Non-Returnable Items

To maintain quality standards, certain items cannot be returned:

  • Custom orders of door hardware or architectural specialties made to your specifications
  • Opened packaging of bath storage solutions where hygiene is a concern
  • Clearance items marked as final sale
  • Special order lighting with non-standard finishes

Return Process

  1. Initiate Your Return: Email us at [email protected] with your order number and return request within 15 days of delivery (see template below).
  2. Receive Authorization: Our team will respond within 2 business days with return instructions and an RMA number.
  3. Package Securely: Repack items in original packaging with all protective materials.
  4. Ship Your Return: Send to: Outlet Casson Store Returns, 220 Roy Alley, Denver, CO 80202, USA. We recommend using a trackable shipping service.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • Original shipping fees are non-refundable.
  • For exchanges, we’ll cover the cost of shipping the replacement item via standard shipping.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days of receipt.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund is processed.

Please note it may take additional time for your bank or credit card company to post the refund to your account.

Exchange Process

For exchanges of door knobs, cabinet pulls, or other hardware:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’re requesting an exchange
  3. Specify the replacement item number from our website
  4. We’ll ship your new item once the return is received

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (such as wrong finish on your bath mirror or incorrect size of curtain rods):

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll arrange for a replacement or return at no cost to you

Return Request Template

Subject: Return Request for Order #[Your Order Number] Dear Outlet Casson Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Item(s) to return: [Product Name and SKU] – Reason for return: [Please specify: wrong size, color, change of mind, etc.] – Preferred resolution: [Refund / Exchange for (specify product if exchanging)] I have reviewed the return policy and confirm the items are in original condition with all packaging intact. Please provide return authorization and instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information] [Your Order Date]

Questions?

Our customer service team is happy to assist with any questions about returns of our premium architectural hardware and bathware products. Contact us at [email protected].

We appreciate your trust in Outlet Casson Store for your design needs and strive to make every interaction with our brand as refined as our products.