Welcome to Outlet Casson Store’s FAQ section. We’ve compiled answers to the most common questions about our premium home furnishings, delivery services, and customer care. If you don’t find what you’re looking for, our Denver-based team is always happy to assist at [email protected].
About Our Products
What types of products does Outlet Casson Store specialize in?
We offer premium home furnishings with a focus on architectural hardware, bathware, and lighting solutions. Our curated collections include:
- Designer-quality cabinet and door hardware
- Bath storage solutions and mirrors
- Ceiling lighting fixtures
- Decorative elements like curtain rods and candle holders
- Specialty architectural components
Are your products suitable for professional designers?
Absolutely. Our ARCHITECTURAL SPECIALTIES and professional-grade hardware selections are particularly popular with interior designers and architects looking for high-quality, distinctive pieces for their projects.
Do you offer matching sets for bathroom hardware?
Yes, many of our bathware and cabinet hardware items are available in coordinated collections. Look for product descriptions that mention “part of a series” or contact our team for assistance in creating matching sets.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your complete payment details on our servers.
Can I modify or cancel my order after placement?
Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.
Shipping & Delivery
Where do you ship?
We ship worldwide, excluding some remote areas and parts of Asia. All orders are processed from our Denver headquarters.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, typically arriving within 10-15 business days after shipment with tracking and insurance.
- Free Shipping: For orders over $50 via EMS, typically arriving within 15-25 business days after shipment with tracking.
How long does order processing take?
All orders are processed within 1-2 business days before shipment. You’ll receive tracking information once your order leaves our warehouse.
What about international customs fees?
All applicable customs duties and taxes are the responsibility of the recipient. Delivery times may vary slightly depending on local customs processing. We recommend checking your country’s import regulations before ordering.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Customer Service
How can I contact customer service?
Our Denver-based team is available via:
- Email: [email protected]
- Phone during business hours (please see contact page for current hours)
- Mail: 220 Roy Alley, Denver, US 80202
Do you offer design consultation services?
While we don’t offer formal design services, our knowledgeable staff can provide product recommendations and technical specifications to assist with your project planning.
We hope this FAQ has answered your questions about Outlet Casson Store. Remember, our team is always here to provide personalized assistance for your premium home furnishing needs. Happy decorating!